Ordering & Delivery Policies

Ordering Policy

Free delivery for any order, with 1-2 days lead time.  For urgent orders, please contact us directly at 9793 7974 to enquire about availability.

For customisation of orders, there is additional charge of $15-$55 depending on the complexity of the design and the additional cost of different flowers depending on the customer preference. No change is allowed after order is placed. 

Refunds and Cancellation

Please note that all online orders are not refundable. Any damage to the product after successful delivery will not warrant a refund. We do not provide any free service of photo-taking of your order.

Delivery Policy

Free Flexible Delivery (10am to 6pm)

We offer complimentary delivery for any purchase with doorstep delivery to make sure that your delicate flowers are securely handled. We are able to deliver island wide, with exception to the following locations: Tuas, Jurong Islands, Military Camps, Police Stations, Sentosa and Changi Airport. 

We are unable to accept request for specific timing given the volume of our orders, nor accept request for specific timing or estimate time of delivery. 

Specific Delivery Time-slots

For specific timing, there is a charge of $25 as we have to use another courier service. Please whatsapp us at 97937974 if you need this service. 

Missed Delivery

It is the customer's responsibility to ensure that the recipient will be at the delivery address on the date/time stated in the order confirmation. If no one is there to receive it, flowers can be left at the doorstep/reception. Should this option be needed, we will not be liable for any losses or damage to the flowers from that point onward.

In the event of a missed delivery, i.e. wrong address provided, a re-delivery charge of $15-$30 will be applied. 

Please note that re-deliveries on the same day are subject to availability. 

Floraison Blooms will not be held responsible for any late/missed deliveries or lost item under the following conditions:
1. Incorrect address provided
2. Recipient not available at time/place of delivery
3. No valid contact details (recipient/sender) provided